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Calgary Culture Club - FAQs

    Membership
  1. How much does it cost to join?
  2. Do I have to become a member to participate in CCC events?
  3. What do we do about the 23% policy if we receive poor service?
  4. How do I find you when I've never met you before?
  5. Do you sell/share my information with any third-parties?
  6. Can my children participate?
  7. What is your mailing address?

    Carpool
  8. How do I get to a carpool location via transit?
  9. Can I meet at a different spot than the official carpool location?
  10. How is your carpool "per km" amount derived?
  11. What if another member contacts me asking for a ride somewhere?

    Member Network/Info
  12. Why is my age displayed? Isn't that private information?
  13. Why do you limit the group size on your events?
  14. I chose to participate in the Member Network. Why can't I view other members' info?

    Event Notifications, Registration and Waiting Lists
  15. How does your Event Notification Service work?
  16. What if I can't attend an event that I'm registered for?
  17. Can I be bumped off an event list for any reason?
  18. Why was someone else from the waiting list taken before me?
  19. There is a huge waiting list for the event I want to attend. Should I bother to add my name to the list?
  20. What if I have to drop out of an event that I've already paid for?
  21. What should I expect if I'm on the waiting list for a paid event?
  22. My friend/partner is also a member of the club. Can I sign them up for an event?
  23. May I attend an event that I'm not registered for?
  24. What if I'm not crashing an event but I do run into a club group because I'm out doing the same activity at the same time?
  25. How can I pay for an event?

    Event Descriptions
  26. What is the scope of the CCC events (ie. for risk/difficulty)?

    Volunteering
  27. How do I volunteer or donate to the club?
  28. I have an idea for an event that I may or may not want to organize. Who should I contact?
  29. Can anyone organize an event?
  30. What does it mean when there's a star or something else by someone's name?

    Complaints
  31. What if I have a complaint about a coordinator or a trip?
  32. What if I have a complaint about another member of the club?

 

  1. How much does it cost to join?
    It doesn't cost anything to join the Calgary Culture Club and there are no yearly membership fees. We do ask for voluntary donations for most of our events to help us pay for things like web hosting, printing costs, etc.

  2. Do I have to become a member to participate in CCC events?
    No; non-members are welcome to attend as guests of club members, depending on the number of guests allowed overall, and the number of guests allowed per member. Some events allow children as guests, but many are 18+.

  3. What do we do about the 23% policy if we receive poor service?
    The CCC policy for served events (ie. at a restaurant) is to add 23% onto our bill. This is to cover 5% for GST plus 18% for gratuity. Serving a group is a lot of work, and we want to make sure that our servers are compensated fairly, and that the rest of the group is not left to cover for someone short-changing on their bill. In the case where we receive poor service, however, we suggest adding 15% rather than 23%. This covers the 5% GST, and adds a 10% tip, which is the accepted protocol for poor service (according to the contemporary etiquette experts).

  4. How do I find you when I've never met you before?
    If you're new to the club and haven't been out to one of our events before, here are some oh-so-handy tips for how to figure out which of the strangers you see are the ones you're actually looking for:
    - At most events: A designated spot to gather will be appointed, and the event coordinator will gather everyone in that spot. Be sure to review the web site and the reminder e-mail that you'll receive a couple days prior to the event - this will contain detailed information about how to find your coordinator/group at the event.
    - At a carpool or event location: The carpool location will be described in as much detail as possible. Look for a group of people milling around some vehicles.

    NOTE that the coordinator is responsible for providing you with a specific time and place to meet, as well as information about how to recognize them. You are responsible for being on time and finding the coordinator/group. Our volunteers have photos posted on our web site - click on the Coordinator's name to see their photo so you have an idea of who you're looking for (you can even print it off and take it along for easy reference). Before your event, if you do not know exactly who, where and when you are meeting, carefully review the event details and your reminder e-mail, and if you still don't know, log on to the web site, go to the event details and look up the coordinator's contact information so you can contact them and get that information. It is also a good idea to take the coordinator's mobile number with you (if they have one) in case you are late or can't find them - you can call them. If you do not meet your group at the designated place/time you may be recorded as a no-show (see our Cancellation Policy for more information) at the coordinator's discretion.
     
  5. Do you sell/share my information with any third parties?
    We respect the privacy of our members and do not sell or share your information with any third parties. It is also up to you whether or not you want to share your member information with the other members of the club in the online members' area.
     
  6. Can my children participate?
    Some, but very few, events may allow children. You'll need to check the particular event's information online to see if they are permitted.  
  7. What is your mailing address?
    Sorry, we are a 100% internet-run organization and do not have a mailbox.
     
  8. How do I get to a carpool location via transit?
    The carpool place determined on a by-event basis and is included in the event details. Our most common carpool locations are:
    • Brentwood LRT parking lot (northernmost parking lot near 40th Ave)
    • Fish Creek/Lacombe LRT parking lot (closest lot to the train platform)
    • The south side of Westhills Canadian Tire parking lot (in Richmond) at 5200 Richmond Rd, SW
    To get to these locations using transit:
    • Brentwood LRT: Use the NW LRT line to get to the Brentwood LRT station
    • Fish Creek/Lacombe: Use the south LRT line to get to the Fish Creek/Lacombe LRT station
    • Canadian Tire: There are a number of buses you can use. The 108 is the best and originates downtown. You'd want to get off when it reaches 50th/51st St. The 6 and 106 both originate downtown and you'd want to get off on 51st St. near Richmond Rd.
    The Calgary Transit web site can provide more information on routes and schedules.

  9. Can I meet at a different spot than the official carpool location?
    Normally, if you want to meet up and drive together to an event, you must meet at the official carpool location. If you are unable to meet at the carpool location, you will be expected to meet at the starting point for the event. There are a few important reasons for this: first of all, we are a transit-friendly club and have many members who meet at carpool via transit. If some of our drivers are meeting at an alternate location, we likely will not have enough vehicles at carpool to get everyone to the event. Additionally, the time and complication involved with arranging alternate meetings for different people could easily get out of hand if people are wanting to meet at various locations instead of at carpool.
    Some coordinators may choose to make exceptions depending on individual circumstances, so please e-mail your event coordinator if you feel it is necessary to meet somewhere else.

  10. How is your carpool "per-km" amount derived?
    Our carpool amount is derived by $0.08/km for maintenance, plus the gas price in Calgary divided by 9. This is the per-km amount, which is multiplied by the total kilometres round-trip to derive the approximate cost for a specific event. At times when the gas prices are changing frequently, the amount is updated once a week or more.
     
  11. What if another member contacts me asking for a ride somewhere?
    All members are expected to get to the carpool (or other meeting spot) on their own. There is no obligation for you to provide transportation as our meeting spots are easy to find and get to.
    Aggressive solicitation of transportation will not be tolerated. If someone asks you to provide them with transportation you may refer them to this FAQ or to the CCC executive.

  12. Why is my age displayed? Isn't that private information?
    Many members appreciate knowing what type of people may be accompanying them on an event and a group of 20-somethings can be a different experience than a group of 50-somethings. The CCC feels that age-specific events are discriminatory, however members are welcome to choose whether they'd feel comfortable among a group of significantly older or younger participants. Regular members will tell you that ages are insignificant, but it's still nice to know. If you are 50+ but don't feel a day over 29, go ahead and lie about your birthdate - we won't tell a soul! You have the choice to hide your actual birthdate from display since that is considered to be private information... if you are telling the truth!

  13. Why do you limit the group size on your events?
    There are many reasons why we limit the group size on our events, even events that are open to the public. For example:
    - If we are going to something that is "rush seating", it gets harder and harder to get seats together the larger the group is.
    - The larger the group, the more complicated and stressful it is for the coordinator. They end up trying to find that many more people, waiting for more people who are late or don't show, they get more phone calls from people who are running late or looking for directions or cancelling at the last minute. Our coordinators are all volunteers and they do events for us for the fun of it... if events aren't fun for them, we'll have no events at all.
    - Our members have decided that they prefer smaller, more intimate groups so that they all have a chance to meet one another and know who is a part of the group rather than feeling overwhelmed by being a "stranger" in an unknown crowd.
     
  14. I chose to participate in the Member Network. Why can't I view other members' info?
    Until you have attended 2+ events with the Calgary Culture Club you will not have access to view the information of other club members. This is a privacy/security measure which ensures that personal information is not made publicly available (ie. all someone would have to do to gain access to the information is sign up for a free club). To protect our members' privacy we have implemented a policy that the information is only made available to participating members.

  15. How does your Event Notification Service work?
    We only send out e-mail notifications for events that are posted with short notice (<6 days in the future) or require pre-payment through the club. Newest events are always posted on the right-hand side of the calendar, so you can always check there for any new events as well (in fact, we recommend checking there regularly if you find that many events are full before you get the notifications).
    Out system is not able to send out all notifications at the exact same time - we have so many people signed up to get them that it would crash our system. So, instead, 100 notifications are sent out at a time, with the newest people in the club getting the notifications first. We have set it up this way to give new folks a fair shot at getting on some events, and hope that if you're getting the notifications later because you've been in the club for a while will encourage you to start coordinating events of your own (which is, of course, the sure-fire way of making sure you get on an event).
    You can change your subscription for notifications by logging on to the web site and going to "Change Preferences" on the left-nav if you are receiving the notifications and don't want them, or want them but aren't getting them. Note that you can also subscribe or unsubscribe from our newsletter service there as well.
     
  16. What if I can't attend an event that I'm registered for?
    First, log in to the web site, and then either:
    - Click on the event details and scroll to the bottom for a button to remove yourself.
    - Select "My Events" from the left nav and use the section at the bottom to remove yourself.
    Note that if you cancel after the registration cut-off, you must contact the event coordinator to let them know. If you simply do not show up for an event, it may impact your participation on future events. Please review our Cancellation Policy for more information.
     
  17. Can I be bumped off an event list for any reason?
    Event sign-ups and waiting lists are always on a first-come, first-served basis. It is, however, possible for you to get bumped off an event list in the following circumstances:
    - The event hasn't got enough drivers, in which case a person willing to take their vehicle may be given precedence on the event over someone who isn't
    - You have two or more no-shows logged on your account (see our cancellation policy for more information)
    - You have been notified previously that you are not welcome on this coordinator’s events (due to past issues).
     
  18. Why was someone else from the waiting list taken before me?
    Occasionally we have a situation in which we haven't got enough drivers to get all event attendees from the carpool location to the event. In these cases, the coordinator may skip down the list and take someone who is willing/able to drive over someone who indicates "Unable to Drive" or "Prefer not to Drive." Note that if you choose "Willing to Drive" or "Definitely Driving," you will be expected to be willing/able to take your vehicle, plus up to three passengers. See the related FAQ for more information about this and other reasons why someone else may be taken first.
     
  19. There is a huge waiting list for the event I want to attend. Should I bother to add my name to the list?
    For the most part we try to make every accommodation to get as many people onto an event that want to attend. In some cases, a second group will be added to accommodate a growing waiting list. However, for some events such as dinners, paid events or house parties the number of people allowed is not usually flexible. If there is a long waiting list it will depend on the type of event as to whether you will be able to attend. There are almost always last-minute drop outs and the volunteer might call you, or they might send out an email to all the wait-listers to take an open spot on a first-come, first-served basis. Or you might just be out of luck. The best option is to watch your email for any notification from the co-ordinator, or even to call the day of the event to let them know you are still interested. If you do not want to be put on a standby situation, you have the option to be dropped off the waiting list automatically at a certain number of days before the day of the event. Don't forget that a guaranteed way to get on an event is to coordinate one!
     
  20. What if I have to drop out of an event that I've already paid for?
    If it is still before the cut-off date, you may fill out the Refund Request Form (on your left nav) to receive a full refund. If the cut-off date has passed, you will receive a refund only if someone takes (and pays for) your spot on the event.
     
  21. What should I expect if I'm on the waiting list for a paid event?
    If paid attendees drop out of a paid event after the registration cut-off, the people on the wait list will be contacted. The first person to commit and pay for the spot gets it. Note that this is different from our waiting list "first-come first-served" policy for regular events.
     
  22. My friend/partner is also a member of the club. Can I sign them up for an event?
    Yes, but please use the "Agent" feature on our web site to do so. Your friend/partner should use the "Set Up Agents" link on the left nav and enter you as their agent. Then, when you register for an event, indicate that you're bringing a guest. Select your friend/partner from the list at the top - everyone who has designated you as their "Agent" will appear in the list. Please do not sign them up as a regular "Guest" otherwise they will be asked to sign a non-member waiver, the event will not show up in their event history, and so on.
     
  23. May I attend an event that I'm not registered for?
    No, event crashing is against club policy. Please see "Event Crashing" on our Rules page for complete information.
     
  24. What if I'm not crashing an event but I do run into a club group because I'm out doing the same activity at the same time?
    Most of our events do take place in public venues that are open to everyone. Please see "Event Crashing" on our Rules page for complete
    information about what constitutes "crashing" and what does not.
     
  25. How can I pay for an event?
    You must pay for your events (which require payment) by the cut-off date. Payment must be made to the club treasurer. See our Payment Info page for more information.
     
  26. What is the scope of the CCC events (ie. for risk/difficulty)?
    CCC events include only those activities that carry no greater risk of injury than everyday city living except in cases where the establishment or service provider involved has a waiver and/or insurance. If you are looking for an activity with a higher degree of physical challenge, please check out the Calgary Outdoor Club web site.
     
  27. How do I volunteer or donate to the club?
    It's easy to help out. We keep our web site updated with our current needs on our How You Can Help page. Let us know how you'd like to help, and we'll get you started. Thanks for your interest!!!

  28. I have an idea for an event that I may or may not want to organize. Who should I contact?
    Great! We are always looking for new event ideas, whether or not you'd like to organize it. Since we are a club run by the members for the members, we always want to know what exactly you want to do. E-mail our volunteer coordinator, Nicole, at volunteer@calgarycultureclub.com to discuss event ideas.

  29. Can anyone organize an event?
    Currently, all we ask is that you are a) enthusiastic, b) have some experience organizing, and c) be an active member (ie. have been out on at least a couple of events with us). See our Coordinator Checklist, and/or e-mail our Volunteer Coordinator, Nicole, at volunteer@calgarycultureclub.com for more information.
     
  30. What does it mean when there's a star or something else by someone's name?
    An icon of any kind by a person's name means that they are on our Volunteer Team. The default icon is a star, but volunteers can trade their star in for an icon of their choice. If you'd like to try to find out what someone's icon means, check out our forum discussion, although there are no guarantees that someone has revealed their icon in the forum.

  31. What if I have a complaint about a coordinator or a trip?
    Please see our Complaint Policy on our Rules page for information.

  32. What if I have a complaint about another member of the club?
    Please see our Complaint Policy on our Rules page for information.
Please contact us with any additional questions you may have.



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